Dear Customer,

We at MB hope that you are well and staying safe in these challenging times. Following the Government’s new guidelines regarding the COVID-19 national lockdown announced on Saturday the 31st of October, we would like to confirm our plans, guidelines, and internal measures we have in place for the duration of this period.

Showroom & Shop Visits in Person

  • The MB Showroom will close from 5:00pm on Wednesday 4th November 2020. However, starting on the 5th of November 2020, we will have appointments available for a guided and personalised tour with one of our Customer Advisers; this will be restricted to a 45 minute time slot with a very small amount of customers being allowed in our showroom at any one time, before we clean and sanitise the showroom for the next small number of visitors arriving for their allotted appointment time.
  • MB remains open for customers who need to purchase goods in the usual manner from us, with the usual social distancing regulations and sanitising stations in place; please wait at the shop entrance where a staff member will allow you into the Shop and to approach the Sales Counter when it is safe to do so, where we will take your order as usual. We regrettably cannot allow shop browsing at this time.

Online Virtual Showroom, Live Chat & Telephone Appointments

  • Starting on the 5th of November 2020, we will have Online Virtual Appointments available. This facility will allow Customer Advisors to contact you in order to give you a tour of our Showroom via our company Ipads, allowing you to browse or focus in on specific areas of your choice or simply ask their advice.
  • In addition to the above, telephone appointments with our Customer Advisers will also be available so that you can ask any questions or advice that you may need.
  • To arrange any of the above, please visit the Appointments page to book an appointment.

Phone Orders

  • Phone orders can also be taken by calling 01642 455945; option 1 is for hardware products, security or building products and accessories, and option 2 is for PVC cladding, flooring, trims and accessories.

Shop Visits for Trade Customers

  • Our counter will continue to operate between 8:00am and 5:00pm. However, we would like to take this opportunity to remind our Trade Customers of the alternative ways to obtain your supplies listed below which you will to be very efficient, as listed below.

Email & Phone Orders for Trade Customers

  • Orders can be made via phone on our number 01642 455945. Please call and place your orders before 5:00pm to collect the next day from 7:30am at our collection points. Please follow “Click & Collect Collection Point” signs once you are on site.
  • Orders can also be emailed up to 7:00pm for 7:30am onwards next day collection.      

To order PVC cladding, flooring, trims or accessories please email:

 orders@mbdecor.co.uk

Deliveries

  • We will make every effort to keep our efficient delivery service to ALL our valued customers, however we do ask you to bear with us given the changes that we may expect to see; please rest assured we will be working to minimise any potential impact to our customers.

Thank you for your continued support through this challenging time, and please get in touch with us should you have any questions or queries.

Best Regards,

Michael Greenup 

Company Director.